Not all hospitals have accident and emergency departments. If you need an ambulance to get to hospital in an emergency, it should arrive within a few minutes. If you need an ambulance, call It is the responsibility of the hospital providing the emergency treatment to meet the cost of treatment.
If emergency admission as an in-patient is needed, the cost will be met by the Clinical Commissioning Group CCG where you live. Access to some forms of treatment, for example, in-vitro fertilisation, may be subject to the priorities of your Clinical Commissioning Group CCG.
Some treatment may not be provided in your area. Access to some treatment may depend on your need. However, the NHS Constitution says that local decisions about the funding of drugs and treatment must be made rationally, following proper consideration of the evidence. Information about local decisions must be made readily available to the public. You can get details of those services not provided, and any prioritising criteria, from your local CCG or your local HealthWatch. Health care providers must not discriminate against you because of race, sex, disability, pregnancy or maternity, religion or belief, sexual orientation, age or gender reassignment when they decide what treatment to give you as a patient.
For more information about discrimination, see under heading Discrimination. An NHS clinic has refused to offer fertility services to us, because we are a lesbian couple. Can they do this? No, they can't. If they are refusing to treat you just because you are a lesbian couple when the treatment would be offered to a straight couple, this is discrimination because of sexual orientation and it's against the law.
You will need to get expert advice about how to take this further. However, if they don't offer fertility treatment to any couples, regardless of their sexual orientation, you won't be able to complain about discrimination. For information on making a complaint, see Dealing with NHS problems - where to start. You have the right to choose a particular team headed by a named consultant for your first outpatient appointment, provided that the doctor referring you agrees that your choice is clinically appropriate.
You can choose a team based at any hospital. However, you don't have the right to choose a particular consultant-led team for certain services, including accident and emergency, cancer, maternity and mental health services. You may wish to get a second opinion after seeing a consultant, either as an out-patient or an in-patient.
You will need to request this from the consultant, who may arrange for you to see someone else. If the consultant does not agree, you could ask your GP to help. You may be unable to receive the hospital treatment you need immediately, and may have to go on a waiting list.
Under the NHS Constitution, you have the right to use services within maximum waiting times. If this is not possible, your local Clinical Commissioning Group CCG must try to offer you a range of suitable alternative treatment providers if you ask it to do so.
Waiting lists do not operate on a last come, last served basis. Where you are on a waiting list depends on a range of circumstances and may change. If your condition deteriorates dramatically, your GP may recommend you be seen as a matter of greater urgency. How long you will have to wait for a date to see a specialist or have an operation, will therefore depend on the severity of your condition, how busy the specialist is and other demands on the hospital facilities.
You can find out about waiting times at a hospital on the the NHS Choices website. You can complain if you have been waiting longer than the maximum waiting times. If you are prepared to go into hospital at short notice you should say so, in case a cancellation occurs.
You should also keep your GP informed of your condition, particularly if it deteriorates. If you go into an accident and emergency department A and E department , you should be assessed immediately.
Staff will try to make sure you do not wait more than four hours between attending the A and E department and admission, treatment or discharge. However, this time limit is only a guideline. For information on making a complaint about a hospital, see Complaints about NHS hospitals. If your operation is cancelled for non-medical reasons on or after the day you are admitted to hospital, you should be offered another treatment date within 28 days. If this is not possible, your treatment should be funded at the time and at the hospital of your choice.
You can find out what to expect from your local hospital on the CQC website. You can also give feedback about the standard of care you received - but the CQC cannot deal with individual complaints. If something goes wrong during your treatment which leads to significant physical or psychological harm or death, the NHS provider must do the following:. Most hospitals have visiting hours during which visits to patients can be made. A person has no automatic right to visit you, and your doctor may decide that visits would be detrimental to your health.
There is usually also a limit to the number of people who can visit at any one time. The restrictions on visits from children are the same as those for other visitors. If someone wishes to visit you outside visiting hours, they should discuss this with the ward sister. If they cannot get permission from the ward sister, they should contact the hospital administrator if they wish to pursue the matter.
For more information, see Extra help if you're on benefits or your benefits have stopped. Action for Sick Children may be able to advise on all these issues. It also produces a leaflet for parents whose child is going into hospital for the first time. The address is:. If your child is in an adult ward, you may wish to complain.
For information on making a complaint, see NHS and local authority social services complaints. Hospitals should also allow parents to be with their children as much as possible. This could include allowing you to stay overnight at the hospital.
You should make enquiries before your child goes into hospital about what arrangements can be made. If you are finding it difficult to visit a child in hospital, for example, if you have other children at home, you may wish to discuss this with the medical social worker at the hospital.
You do not have the right to be cared for in a single sex ward. However, , all NHS hospitals are expected to get rid of mixed-sex wards, except where it is in your best interests or because you have chosen to be in a mixed-sex ward. For example, it might be in your best interests to be treated in a mixed-sex ward in a life-threatening emergency.
A hospital can be fined for each day that you have to stay in a mixed-sex ward if there is no good reason why you have to be there. An NHS Trust may be responsible for the funeral arrangements if there are no relatives or the relatives are unable to afford the cost and do not qualify for a funeral payment from the social fund. Find out about help with funeral payments on GOV. You should be allowed to use your mobile phone in an NHS hospital. This includes using your phone on a ward, as long as it's not a risk to your safety or that of other patients and doesn't affect the operation of electronically sensitive medical equipment.
All NHS trusts should have a written policy on the use of mobile phones which you can ask your hospital to see. There should be signs up in all hospital areas which say clearly whether you can use a mobile phone there or not.
However, there are charges for the emergency examination and treatment of people involved in road accidents. There are also charges for certain services, for example, beds with more privacy and alternative menus, patients' telephones and televisions.
For information about charges for overseas visitors, see NHS charges for people from abroad. For information about charges for people involved in road accidents, see Traffic accidents. There are some treatments used for certain illnesses, for example, cancer, which are very expensive and are not available on the NHS.
You can choose to pay for these treatments yourself without this affecting your other NHS care. This means that NHS care should not be withdrawn if you buy additional care privately. If you're getting certain social security benefits, your entitlement may be affected if you go into hospital. If you are on a low income, you may be able to get help with travel costs to hospital and with the cost of prescriptions, wigs and fabric supports. For more information about help with NHS costs, see Help with health costs.
You should not be discharged from hospital until your care needs are assessed and arrangements made to ensure that you will receive any necessary services when you are discharged. Any assessment should take into account your wishes, the wishes of your family and of any carer. You should be kept fully informed and involved, be given sufficient time to make decisions, and be told how to seek a review of any decisions made.
You can ask for a reassessment of your needs if circumstances change in the future. You may not be satisfied with arrangements for your discharge from hospital because, for example:. Enter your term time postcode to find local practices. There are several to choose from near to the University and the main student areas.
Some GPs only take patients living within a certain area, or can be full, so you may need to try more than one practice. The advantages of registering with a local GP practice near to where you live, include these practices being:. There are a number of GP practices available locally where students can register for medical services. This process is quick and simple and avoids the need to attend the practice in person. Should you need to see a GP urgently, you will need to register with a GP practice.
If you have ongoing health issues or take repeat medication for any reason, we would strongly advise that you register with a local GP practice as soon as possible. Please see below a list of GPs near to the University and Selly Oak, however there are plenty more around the region to suit wherever you are based. You will usually need to complete a registration form , which you can print at home or collect from the GP practice you'd like to register with.
There will usually be a receptionist who will explain what you need to do. The form will ask you for your personal details such as your name, date of birth and address. This is so that the practice can register you as a patient, and so that they can retrieve your medical information.
International students will need to show their offer letter or enrolment letter to prove they are a student or obtain a proof of enrolment letter. However because of the coronavirus illness, do not visit a GP practice to register in person. Call the practice first for instructions.
You can use this service if you: live in Barking and Dagenham, City and Hackney, Enfield, Havering, Islington, Newham, Redbridge, Tower Hamlets or Waltham Forest intend on living at your current address for more than six months Before you start You can register for yourself or on behalf of a dependant in your care.
See a map of GPs near campus. You can find local dentists on the NHS Find a dentist website. Be aware that there is a small additional charge for NHS dental services, and not all dental procedures are covered by the NHS. There is a fee for eye tests and all eye treatment. Optometry students operate a clinic in the Carys Bannister building during term time, and there are many other opticians around Manchester.
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